Subject: Beyoustore Exchange, Return, and Refund Policy
Your Beyoustore purchase is eligible for a one-time exchange if it meets the following requirements: If the order is placed domestically. If the fabric of the product is stained or has stitching/embroidery inconsistencies. If the product you ordered needs to be exchanged in size. If the product you received is damaged in any other form. Please share a photograph of the damaged product at [email address placeholder] within 48 hours of receiving the product.
GUIDELINES:
We recommend that you record the unboxing of your purchase so that the issue in the quality or condition of the product can be detected by both parties right away. Email us about any exchange or return request within 48 hours of receiving your order. After this time frame, no such requests will be accepted. Mention your name, size required (for exchanges), and the order number in your email so that we can process your request faster. Kindly ensure that the returned merchandise is unused and intact with the original packaging, price tag, and invoice. You cannot cancel the order after the one-time exchange has been completed from our end.
EXCHANGE PROCESS:
Once your email is received, our Customer Care team will get back to you as soon as possible. If your order is indeed eligible for exchange, we will schedule a pickup for the garments and drop off the correct order. Please keep in mind that we are not responsible for delays in pick-ups from the shipping company's end.
REVERSE PICKUP:
When our delivery partner comes to the address at which your order was originally delivered, kindly click a picture of the contents of the package while handing over the package to the person in charge of the pickup and email at [email address placeholder] or send to [phone number placeholder]. Ensure that the picture contains the package, the contents inside it and the face of the delivery person. If we receive a damaged or different product and do not have the proof in the form of a picture, we have every right to dismiss your request.
REFUNDS & RETURNS:
After receiving your parcel and conducting a detailed quality check, we will begin the refund process by transferring the paid amount to the mode of payment you originally used within 15 days. As for returns, we will initiate the return process once we receive your request for the same. The items to be returned will be picked up from the address you mentioned at the time of placing your order. Email us about any return request within 48 hours of receiving your order. After this time frame, no such requests will be accepted.
SALE PERIOD:
We cannot exchange or accept returns on discounted products. Since we experience high volumes of shopping during the sale period, we won’t be able to cancel any order due to shipment delays. However, we reserve the right to cancel an order on account of the non-availability of goods. All duties & taxes for international orders will apply as per the rules of the shipping destination and will have to be borne by the customer. In case the product you received is damaged or in the wrong style from what you ordered, please contact us via email at [email address placeholder] or the phone number mentioned above [phone number placeholder]. Sources and related content